Privacy Policy

Pricing enquiries

When you request a personalised price, we save your room range, number of sales points, state or outside-Nigeria selection, email address, WhatsApp number, calculated plan and price, selected currency, and submission date. We use this record to manage your pricing enquiry. Contact us at info@fortranhouse.com with questions about your enquiry data or to request its deletion.

Demo enquiries

When you request a demo, we collect your name, email address, WhatsApp number, location, and selected meeting time. We use these details to arrange your walkthrough. For direct bookings, we send your name, email, and meeting time to Google Calendar to create an appointment, request a Google Meet link, and send an invitation. An appointment is confirmed only when Google confirms its creation. Google's privacy terms apply to its services.

We also measure demo enquiries and confirmed bookings through Meta. For confirmed bookings, we may send hashed versions of your email address and phone number, a booking identifier, and available Meta browser or click identifiers to Meta for advertising measurement and attribution. Hashed contact details can still be matched by Meta; hashing does not make them anonymous. Contact us about your demo data or to request its deletion.

1. INFORMATION WE COLLECT AND WHY

We only collect information necessary to provide our Services and fulfill requests related to your account or business activities. This may include:

2. HOW WE PROCESS YOUR DATA

We process your data in a secure and lawful manner, following GDPR and NDPR principles:

• Storage: Data is stored on secure servers with access limited to authorized personnel.
• Use: To provide, maintain, and improve Services, respond to requests, and ensure platform functionality.
• Sharing: Limited to authorized service providers, partners, or legal requirements.

3. YOUR RIGHTS

You have rights over your personal and property-related data. These include:

Right of Access

Request a copy of the data we hold about you and how it is processed.

Right to Rectification

Request corrections if your data is inaccurate or incomplete.

Right to Erasure / Restriction / Objection

In certain circumstances, you can ask us to delete, block, or restrict processing of your data.

Right to Data Portability

Request a copy of your data in a portable format for use with other services.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time.

4. DATA SECURITY

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Access to sensitive data is restricted to employees who require it to perform their duties.
• We use encryption and secure servers for storing and transmitting data.

5. DATA RETENTION

Personal and property data is retained only for as long as necessary to provide Services. When no longer required, data will be securely deleted or anonymized.

6. THIRD-PARTY SERVICES

Venus may use third-party service providers to help deliver Services. These providers are contractually obligated to process your data securely and only for the purposes outlined by Venus. We do not authorize them to use your data for their own purposes.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally. Updates will be posted on the Website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

8. CONTACT US

If you have questions, concerns, or requests regarding your personal or property data: